Hidden Content Preview

This page contains hidden content for internal review only. Access URL: /hidden-content

Hidden Portfolio Items

Customer Journey Improvement: Enhancing Taxpayer Experience

Spearheaded customer journey improvement efforts to reduce taxpayer effort and enhance service delivery across multiple touchpoints.

Hidden - Award Recipient

Type: Case Study

Awards Received:

• Commissioner Award (July 2024)
• Deputy Commissioner Award (July 2024)

Status: Temporarily hidden per product owner request

MyHealtheVet: Transforming Veteran Healthcare Access

Provided key UX leadership for VA's MyHealtheVet portal, applying Human Factors Engineering best practices to improve healthcare access for millions of veterans.

Hidden - PM Role

Type: Role Highlight

Status: More of a role highlight than specific case study - will be moved to PM highlights section

Product Owner Notes

•Customer Journey case study is temporarily hidden but has received two prestigious Commissioner awards
•MyHealtheVet will be reorganized into a future “PM Highlights” section to better reflect its nature
•All hidden content remains in the codebase at: /src/content/case-studies/*.mdx.hidden

This page is not linked in the main navigation for privacy.

Direct access only via: /hidden-content